Your physical environment is key to the creation of client and employee satisfaction. Your technology infrastructure plays a critical role in the productivity and profitability of your firm. And the professional service providers who support you are equally important. Your accountant, your insurance provider, your IT consultant, your expert witnesses — in addition to the many vendors on whom you rely for basic operational functions — all should be serving you proactively and not just fulfilling their minimum obligations.
AREAS OF FOCUS
- Design a Welcoming Office Environment
- Use Up-to-Date Technology
- Contract With Expert Service Providers
Design a Welcoming Office Environment
An outdated waiting area with old magazines, hallways that have not been well-maintained, messy offices that can be seen from a shabby common area — if a picture is worth the proverbial thousand words, consider the first impression of a multi-sensory 3D environment like this. We’ve seen offices that lack a truly private conference space to ensure confidentiality. We’ve seen staff who interact many times a day from workspaces on opposite ends of the office, compromising efficiency and productivity. All these environmental negatives are costing you.
Whatever your specialty, and whether your office
décor is
contemporary or traditional, a law firm office needs fresh and
pleasant furnishings and a sensible layout. The spaces clients
enter tell them a lot about your thoughtfulness, clarity, organization,
and precision. Your clients should find them comfortable, orderly,
crisp, and clean.
SuccessTrack ESQ provides a comprehensive evaluation of your office
environment and a prioritized report on how to get it working better
for you and your brand.
Use Up-to-Date Technology
If you’re like most business owners, you have, along the way, been sold technology and software that you never learned to use before it became obsolete. You’re both wary and daunted when thinking about keeping pace with the rapid advances in technology and the expectations they engender. Are you running e-discovery software yet? Are you using practice management and financial software appropriate to the goals of your firm? How current is your mobile communications equipment? Are you using a PDA for all it could be worth to you? Are your document scanners fast and reliable? Are you working on secure, backed-up networks?
We'll help you assess your technology systems and needs and see where you are losing money or productivity because your technology is not aligned with what you are trying to accomplish. And we'll help you confidently evaluate your tech vendors to make sure you're getting the support you need.
Contract With Expert Service Providers
There are staffing agencies so hasty to move candidates through their pipeline that you can wind up with an incompetent assistant or paralegal. There are unscrupulous insurance brokers, unreliable building contractors, bored bookkeepers, new-to-the-game "search engine experts." It's a sad fact that exemplary service providers are few and far between. Yet these functions are critical to your daily operation. So, how do you find the best people − the ones who will truly partner with you to drive your improvement?
We'll custom-script the right set of questions to ask each of your service providers to assess their competencies and suitability for your firm. We’ll go through your current stable of providers with you, find weaknesses, diagnose problems, and suggest the changes that will save you time, money, and incalculable stress now and in the future.
